Measuring Regional Performance: How WNY is Performing

Guided by a clear community consensus around five health care priorities, Reaching for Excellence has developed a set of baseline indicators to monitor system performance and drive quality improvement efforts.

The data was derived from the CAHPS nationwide patient experience surveys of hospital patients and health plan customers. Included in the surveys are 24 hospitals in Western New York and three major full-service health plans in the region (BlueCross/BlueShield of Western New York, Independent Health and Univera), including their commercial and Medicaid plans.

Western New York Health Care Performace Measures

Communication with Doctors
Communication with Nurses
How Well Doctors Communicate by Listening
How Well Doctors Communicate by Making Things Understandable
How Well Doctors Communicate by Showing Respect
Communication about Medications
How Often Doctors Spend Enough Time
Responsiveness of Hospital Staff
Pain Management
Getting Urgent Care Quickly
Getting Routine Care Quickly
Getting Care, Tests Or Treatment
Getting Appointments with Specialists
Getting Information or Help From Health Plan Customer Service
Responsiveness of Hospital Staff
Discharge Information
Breast Cancer Screening
Know Cholesterol Levels
Prenatal Care
Overweight and Obesity
Fruit and Vegetable Consumption
Smoking
Health Insurance Coverage
Access to a Regular Source of Care