WNY Health Care Performance Measures
Guided by a clear community consensus around five health care priorities, Reaching for Excellence has developed a set of baseline indicators to monitor system performance and drive quality improvement efforts.
The data was derived from the CAHPS nationwide patient experience surveys of hospital patients and health plan customers. Included in the surveys are 24 hospitals in Western New York and three major full-service health plans in the region (BlueCross/BlueShield of Western New York, Independent Health and Univera), including their commercial and Medicaid plans.
- Communication with Doctors
- Communication with Nurses
- How Well Doctors Communicate by Listening
- How Well Doctors Communicate by Making Things Understandable
- How Well Doctors Communicate by Showing Respect
- Communication about Medications
- How Often Doctors Spend Enough Time
- Pain Management
- Getting Urgent Care Quickly
- Getting Routine Care Quickly
- Getting Care, Tests Or Treatment
- Getting Appointments with Specialists
- Getting Information or Help From Health Plan Customer Service
- Responsiveness of Hospital Staff
- Discharge Information
- Breast Cancer Screening
- Know Cholesterol Levels
- Prenatal Care
- Overweight and Obesity
- Fruit and Vegetable Consumption
- Smoking
- Health Insurance Coverage
- Access to a Regular Source of Care
